FAQs
Frequently Asked Questions (FAQ)
Welcome to the BreathFree Frequently Asked Questions page. We’re here to answer your most common questions and make sure you have the best possible shopping experience. If you don’t find what you’re looking for, please don’t hesitate to contact us at support@breathfree.co.
1. How long will it take to receive my order?
Here are our estimated delivery times:
- Handling time: 1–2 business days
- Transit time: 6–8 business days
- Estimated total delivery time: 7–10 business days
For more details, please refer to our Shipping Policy.
2. Do you offer free shipping?
At this time, we do not offer free shipping. Shipping costs are calculated at checkout based on your location and order weight. You can find more information in our Shipping Policy.
3. Where is BreathFree located?
BreathFree is a U.S.-based wellness brand located in Temecula, California. All orders are processed and shipped from within the United States.
4. What if I receive a defective or damaged product?
If you receive a defective or damaged product, we’ll replace it at no cost. Please contact us within 30 days of receiving your order. For more details, see our Return & Refund Policy.
5. Can I cancel my order after it’s placed?
We offer a 24-hour cancellation window. If you need to cancel your order, please email us at support@breathfree.co within 24 hours of placing it. Once your order has shipped, it cannot be canceled or changed.
6. What is your return policy?
We have a simple 30-day return policy. Items must be unused, in original condition, and include all packaging. For full details, visit our Return & Refund Policy.
7. When will I receive my refund after returning a product?
Once we receive and inspect your return, your refund will be processed within 7 business days. It may take additional time for the refund to appear on your original payment method, depending on your bank or payment provider.
8. Do you offer any warranties or guarantees?
Yes — all purchases from BreathFree come with a 30-day warranty covering defects or issues related to product quality. For more details, please review our Return Policy.
9. How can I contact customer support?
You can reach our customer support team anytime by emailing support@breathfree.co. We aim to respond within 1–2 business days.
10. Do you ship internationally?
No, we currently ship exclusively within the United States.
11. Do you have a physical store?
BreathFree is an online-only brand. This allows us to offer high-quality wellness tools and fair pricing while serving customers across the U.S. quickly and efficiently.
12. Can I place a bulk order for my business or organization?
Yes, we do accept bulk and wholesale orders. Please contact our support team at support@breathfree.co with your details, and we’ll be happy to assist.
13. How can I exchange a product?
To exchange an item, please email our support team with your order number and exchange details. For more information, visit our Return & Exchange Policy.
14. How can I track my order?
Once your order ships, you’ll receive a tracking email with a link to monitor your shipment. You can also check your order status anytime through our Order Tracking page.
Contact Information
🏬 BreathFree
📍 32229 Fireside Dr, Temecula, CA 92592
📧 support@breathfree.co
🌐 breathfree.co
📘 Follow us on Facebook
🕘 Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)
We do our best to reply to all messages within 1–2 business days.
Last updated: November 6, 2025